What does a verified, SLA-bound service operation require?

Your account base, contact rate, verification share and the service level you hold yourself to — sized into a controlled operation before you talk to anyone.

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Active accounts

Contacts per monthTypical: 150 – 300 per 1,000 accounts

Contacts requiring identity verificationShare of contacts that touch account information

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Contacts per 1,000 account holders

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Contacts requiring identity verification

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Automation-appropriate share

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Recommended service team

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Service-level target

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First-contact resolution (target)

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